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Cloudways Reviews and Ratings

Rating: 9.9 out of 10
Score
9.9 out of 10

Community insights

TrustRadius Insights for Cloudways are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

High-speed server options: Users appreciate the variety of high-speed server options offered by Cloudways, allowing them to choose the most suitable server for their website. Several reviewers have mentioned that these server options have significantly improved their site speed and reduced bounce rates.

Exceptional performance: The performance of Cloudways is highly regarded by users, with many stating that it has exceeded their expectations. They have noticed a significant increase in site open rates and a decrease in visitor loss after utilizing Cloudways' services. In real-life customer experience tests, users have seen improvements in site load times ranging from 80% to 120%.

Responsive customer support: Users value the responsive customer support provided by Cloudways. Many reviewers mention that their issues were resolved quickly and efficiently by the support team. They find the support team to be knowledgeable and ready to resolve any problems they encounter while using Cloudways hosting services.

Reviews

6 Reviews

Cloudways has helped our company grow and scale over the last eight years

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Cloudways has been our primary web hosting provider for the last eight years hosting all of our websites. We have multiple sites running on the Cloudways platform that utilize WordPress and Joomla. We switched to Cloudways after our previous provider was unable to scale at the pace of our growth and we outgrew their capabilities.

Pros

  • Their Tech/Customer Service is top notch
  • Their flexible pricing
  • Their stability
  • Their scalability
  • Slack integration

Cons

  • More flexible notifications

Likelihood to Recommend

Cloudways has been a great fit for our organization and has allowed us to host as many sites as we need and scale those websites. We have a paid service plan and their team of support agents is the best that I have ever worked with. They have helped us through numerous scenarios over the years and are always there 24/7/365. From simple questions to the most complex hat we could come up with they are always willing to roll up their sleeves and see issues through to completion.

Dependable and easy to understand hosting for Wordpress.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

A client was using

Pantheon hosting for their website; we needed an environment to support us with

two aspects.

1) Scaling website resources to support seasonal spikes in

concurrent users easily

2) Reliable uptime and consistent bandwidth and

latency. I looked at a number of suppliers and tech stacks (cloud, VPS, shared

hosting)etc.

Finally, I concluded Cloudways as the top choice as they would

host the site with the vendor of our choice and provide us with an easy-to-use

solution for management and scaling. The website is connected to native Android

and ioS Apps, and there are a lot of API requests to sync with the apps. With

all of this going on, Cloudways has been dependable and one less thing to worry

about.

Pros

  • Server Management (visual intuitive tools)
  • Scaling Servers (through peaks and troughs)
  • Customer Service has been consistent and patient

Cons

  • Their free alternative to WP Rocket could be made more user-friendly and easier to understand
  • Create a function to automatically report heavy usage to specific email IDs

Likelihood to Recommend

I'm very happy with the experience of Cloudways. Cloudways

has helped us manage our needs, and the support team have been very thorough.

They even helped with the migration of our site from Pantheon to Cloudways and

the setup of our beta environment. We've always been easily able to scale up as

and when needed, and their internal visualisation tool helps us easily

understand when there are big loads on our server.

If you have a basic website with <1000 visitors per month, then you don't need them.

If you have apps or websites that process lots of actions, ec-commerce sites or deal with multiple concurrent users, then Cloudways is ideal.

A good abstraction over complex cloud server setups

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

<div>We have used [Cloudways] to host our social media monitoring platform in PHP. It is probably used by whole organization as our company is small. </div><div>What business problems does it address?</div><div>We needed a separate server since the social platform is very power consuming. That kind of power cannot be fulfilled by shared servers. And thus we need cloud servers. Cloudways was a good abstraction - it reduced the set up complexity of a cloud server. Everything was on a click.

</div>

Pros

  • Easy to set up
  • Inside user dashboard is amazing.
  • Live chat support is too handy.

Cons

  • Costly - Adds up additional cost over same servers that u can buy directly from Linode, AWS, Google etc.
  • Live chat support agents can access your code. Thus server access is not limited to the original user/owner.
  • Less control over certain features such as turning off PHP FPM

Likelihood to Recommend

<div>When you dont know how to set up a cloud server technically, (The LAMP stack or the PHP settings etc) Cloudways comes handy. You can easily modify the server settings with one click. </div><div>

</div><div>Less Appropriate - If you want to save costs, go for direct cloud providers. Setting up technical stuff is a one time job.

</div>

Absolutely Hands Down THE Best

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I used Cloudways for my personal sites and soon realized my company needed to be using Cloudways. The platform has the richest feature set of any hosting provider and their scalability is unmatched with many affordable options. We are moving our sites to Cloudways, especially after GoDaddy's own support platform crashed and they were unable to help me. We were seeing incredibly slow server latency with GoDaddy and even their WHM &amp; cPanel were lagging. This was using a dedicated server as well. They solved our issue of server latency, backups, CDN, etc.

Pros

  • Automatic Daily One Click Restore Backups
  • Integrated CDN
  • Easy & Intuitive Alternate Interface to cPanel and WHM
  • Very Affordable for High Specs
  • 24/7 Customer Support is Extremely Helpful
  • Serve & Application Management is a Breeze
  • Choose from Multiple Server Locations

Cons

  • CDN isn't free, but reasonably priced

Likelihood to Recommend

I would not hesitate to tell others to join Cloudways.

Cheap, flexible, and well-performing

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I use CloudWays to host our website. Server performance is good and the website UI is intuitive and really clear.

It makes me feel way more in control over what I am doing. Chat support is educated, fast, and helpful. I have made some configuration and payment mistakes in the past and they always helped me.

Pros

  • Good control panel interface with many settings.
  • Simple payment method.

Cons

  • PayPal is not supported.
  • Some Norwegian credit cards might not work properly.

Likelihood to Recommend

In my scenario (a WordPress website with WooCommerce on it) the website is always responsive and easy to navigate. It is using custom fonts and more than 10 shop products that are loading fast.